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“It’s not how much money we make that ultimately makes us happy between 9 and 5. It’s whether or not our work fulfils us.”
This is a great quote from Malcolm Gladwell, a bestselling author and researcher. Do you know the key to fulfilling work, and the benefits it can bring?
Meaning and Fulfilment
Did you know that a recent study by Gallup business journal found nearly 50% of employees were not clear on what was expected of them at work? They did not have clear objectives, and they were 34% more likely to be disengaged as a result, costing their business time, money, rework and mistakes.
Researchers Jaqueline and Milton Mayfield also found that making things extremely clear for your staff (a clear objective, with a clear path to get there) and tying it to a higher meaning had the largest effect in improving the results of those teams.
Doing Your Favorite Thing as a Job Still Becomes “Work”
I have seen many friends who want to do something they love as a job – maybe it’s graphic design, web development, speaking engagements, working with animals. All those things sound like fun things to do, until you have to do them, and do them by somebody else’s rules. Now you might have to put a puppy down at a shelter, or tend to unhappy customers, or work with a boss’ needs that don’t make sense to you. That task you loved now looks a lot more like… work.
Contrast that to doing any old job, but where:
- You have a very clear objective, with real meaning behind it (there is a greater good)
- Your team checks in regularly once a day to see how you are going, help remove any blockers, and make sure you know they care about you and the work you do.
- You are given free reign in helping improve the task and your broader skills – working towards becoming great at it.
Giving people growth, clarity, and checking in ticks a lot of boxes on their way to “Meaning”, even when the work might initially seem dull.
The good news is, you can design your work, and engineer these things within your teams to improve their meaning and seriously increase their engagement. And one of the fastest ways there is with the Lean CX framework, which goes through these things step-by-step.
– David McLachlan
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