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Problem Charter: What Is It?

A Problem Statement or Charter is one of the best methods for defining the problem at the beginning of your change initiative.  It is a great way to find out where you are starting from and what is required or expected from the project.

The typical problem charter includes:

1. The Stated Problem
2. The Current Situation and the Impact it has
3. The new expected “Standard” or what we are aiming for
4. The stakeholders or problem owners and;
5. Any Team Members assigned to the problem

All of these can and should be included on a single A4 sheet of paper with the project name at the top.  This allows you to see all your information at a glance when necessary.

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