Benchmarking: How To Do It

Benchmarking is a Great Way to Find Product Ideas

If you’re a business owner, manager, or a Product Owner or Product Manager you’ll often be on the lookout for new product ideas or ways to improve your business.

One of the best ways to do this is with Benchmarking.

Benchmarking is comparing your current product or process to a similar product or process in another team or organization. It doesn’t have to be in the same industry – some of the best ideas can come from similar things but in completely different fields.

The steps to Benchmarking are:

  1. Select the process you want to improve,
  2. Select the organization or team you want to compare to,
  3. Document your current process,
  4. Collect data and compare your process to other organizations,
  5. Plan and implement the changes,
  6. Review the results, and repeat.

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Project Management Office (PMO) Types

There are three types of PMOs.

Here’s what a good PMO will do for you:

  • ⭐ Manage shared resources across projects,
  • ⭐ Develop a project management methodology or best practice,
  • ⭐ Coaching, mentoring, training,
  • ⭐ Monitoring compliance with project standards (using project audits),
  • ⭐ Develop and manage project templates,
  • ⭐ Coordinate communication across projects.

In the PMBOK Guide you’ll find Supportive, Controlling and Directive PMOs.

Supportive PMO

A Supportive PMO is the least “hands on” type of PMO. They provide a consultative role to projects. They might supply templates or general best practices (like a Prince2 framework or a PMI-PMP certification). The have a low degree of control over the projects in the organization.

Controlling PMO

A Controlling PMO has a medium level of control over the projects in the organization. It usually focuses on compliance, to particular frameworks or methods. It might provide specific templates and tools that it requires Project Managers to use.

Directive PMO

A Directive PMO takes control of the projects by directly managing the projects. Project managers are assigned by and report to the PMO. The degree of control is high.

➡️ How does your PMO compare to this list? ➡️ Would you add anything?

Here’s a snippet of a great comment from the LinkedIn thread:

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Project Benefit Types – Tangible and Intangible

What Type Of Benefits Does Your Project Have?

Projects are temporary, and they deliver something new – a change and business value. Many executives forget about the “business value” part though, and instead focus on:

  • Doing business with a company because their friend / partner / spouse owns it,
  • Adding the latest system just because it is currently trending,
  • Doing a project because you need to spend the budget you have before the end of the year.

Those things don’t inherently add business value. Instead, there are two types of business value we can be aware of when delivering a change or a project.

Tangible Value

This is something physical that we can see making a difference directly. It usually comes down to money. It could be:

  • Increased monetary assets
  • Increased market share
  • Increased stockholder equity
  • Increased revenue or profit

It might be directly more customers, or figuring out how to increase customer value, or reducing the customer acquisition cost.

It is something we can measure directly.

Intangible Value

Intangible value is harder to measure. We know we are adding value, we know something is increasing, but it is hard to see how it directly affects the bottom line of our department or company. It might include:

  • Brand recognition
  • Goodwill
  • Reputation
  • Strategic alignment

We might see how many people have seen and can recognize our brand, but we won’t know the real difference it has made until we can see an improvement to our bottom line.

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The 5 Cs of Communication

5 Cs of Communication

These are the Five Cs of communication – perfect for communicating effectively on your project. They are:

1. Correct grammar and spelling

Poor use of grammar or inaccurate spelling can be distracting, can distort the message and reduce your credibility.

2. Concise expression and elimination of excess words

A short, well-crafted message reduces the opportunities for misunderstanding.

3. Clear purpose and expression directed towards the needs of the reader

Ensure that you factor in the needs and interests of your audience.

4. Coherent, logical flow of ideas

A logical flow of ideas using “markers” such as an introduction and summaries of the ideas as you write.

5. Controlling flow of words and ideas

Controlling the flow of words and ideas may involve graphics or summaries.

 

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The Three Cs of User Story Creation

3 C’s of User Story Creation

The Three Cs for User Story Creation

The three Cs are a great way to remember to collaborate and create items to work on in an Agile team. They stand for the Card, the Conversation and the Confirmation.

The Card

This is the customer requirement, often with "Acceptance Criteria" for what needs to be done. It is written on a card as a User Story, and often shown on a Kanban Board.

The Conversation

A Conversation between: customers or users, developers and testers – our “triad” or “three amigos” – to work through the requirements, solution, and acceptance test criteria.

The Confirmation

Confirmation that the item meets the requirements. The Customer can sign off the requirements, the team can Showcase the increment at the Sprint Review, and the Scrum Master can ensure a Definition of Done is in place for the team.

A Definition of Done is the criteria we have to meet for the card to be seen as "Complete". It might include developing it, testing it, demonstrating it and signing off on it.

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Secret Game #1

Click Me!

 

Push and Pull Communication

Push and Pull Communication

Communication in Two Categories

Communication on your project typically falls into two categories, Push Communication and Pull Communication.

Push Communication

Push  communication is sent to people who need to receive the information. It might include:

  • Memos
  • Reports
  • Emails
  • Faxes
  • Voice mails
  • Press releases

We can send it, but that doesn’t mean it has reached them, was interpreted correctly, or was understood by the intended audience.

Pull Communication

Pull communication is where people can access content at their own discretion. Examples include:

  • Web portals,
  • Intranet sites,
  • Self-paced e-learning,
  • Lessons learned databases or knowledge repositories.

 

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INVEST for User Story Creation

INVEST for User Stories

A Great Way to Create Agile User Stories

INVEST is an acronym that helps us when creating user stories. In an Agile team, you’ll typically get together in a “Triad” or “The Three Amigos” of the Customer, Developer and Tester, but it can be anyone who needs to have an input.

INVEST stands for:

Independent, Negotiable, Valuable (or Vertical), Estimable, Small and Testable.

Independent

The User Story should be a usable piece that can operate on its own, independent to others, that we can demonstrate at the end of the Sprint.

Negotiable

The User Story should be able to be negotiated in our out of the sprint, or even out of the Product Backlog if it is no longer valuable. We should be able to negotiate the requirements against the solution.

Valuable

The item should have customer value, and be able to be demonstrated.

Estimable

The item’s effort should be able to be estimated by the team.

Small

It should be small enough to be completed in a Sprint (usually around 2 weeks)

Testable

It should be testable – often the team will write the tests (or acceptance criteria) first using “Test Driven Development”.

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Project Management Key Concepts (in Pictures)

Cost Reserves (Contingency, Management):

Types of Project Benefits (Tangible, Intangible):

Three Types of PMO (Supportive, Controlling, Directive):

Roles on a Scrum Team:

Project Development Lifecycles:

Agile Estimating:

Estimating Types and Ranges:

The Three Cs for creating User Stories:

INVEST for creating User Stories:

Types of Estimating (Analogous, Parametric, 3-point, etc.)

Push Communication and Pull Communication:

The Five Cs of Communication

Resource Smoothing and Resource Levelling:

Schedule Fast Tracking and Schedule Crashing:

Types of Power:

The Cost of Quality:

Cost of Quality

Tuckman’s Ladder (the Tuckman Model for Team Development):

Tuckmans Ladder

Adaptability and Resiliency:

Adaptability and Resiliency

Adaptability and Resiliency

Adaptability and Resiliency

Projects are hard. But they can be easier when you and your team are Adaptable and Resilient.

The good news? You can improve both of these things.

Adaptability is responding positively to changing conditions.

Resiliency is absorbing impacts to recover quickly from a setback.

Having a solid foundation (like an emergency fund in your home Budget, or a career skill that is in high demand) will help you with both.

 

– David McLachlan

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